Customer Reviews

Austin Air Rescue is top notch!!
09/15/2008 Posted by chrisrachel02

When my A/C went out early Sunday night I was very pessimistic in that I would have to pay triple the charges to get someone out to fix it on a weekend or that I could get anyone out at all. After calling Mary with Austin Air Rescue Calvin the technician was at my hous less that 2 hours after making the call. Calvin was very courteous and thorough and explained exactly what was wrong with my unit and even checked other areas of the system just to make sure that what he was fixing was the only problem. Calvin did not have the right part on his truck to make the permanent fix on Sunday, however was able to make a temporary fix with what he had on the vehicle and came early Monday morning to make the permanent fix. My dealings with this company was pleasant in every step. What was most surprising and pleasing was when I got the final bill. I almost passed out...not because it was high, but because it was less than half what I expected to pay. After Calvin left the house my wife and I made the decision that Austin Air Rescue will now be our first call for all our HVAC problems and will be the first company I recommend to friends having HVAC issues. After working with other HVAC repair companies it was refreshing to deal with one that is very professional and courteous....

Pros: will come on weekend and gives a time that tech will be on scene

Cons: did not have any

Great service with polite technicians
08/17/2008 Posted by dulcealba

I was very pleased with the service we received last week from Air Rescue. We only needed a simple fix, but the technician took the time to show me exactly what was wrong, taught me how to prevent the event from happening again, and then showed a laminated picture price book that had the repair identified exactly. I was completely satisfied, as well as impressed with Chris's (the technician) demeanor and kindness.

Pros: Friendly, fair, honest, reasonable

Great Service
08/14/2008 Posted by luv3dayeventing

The best and friendliest service you will find. I called after hours and needed someone ASAP, other companies couldn't/ wouldn't fit me in for a week, or never even returned my phone calls. These guys were at my place first thing the next morning on time.

best AC service in austin
09/08/2008 Posted by vivianrobinson

My AC was not cooling but only on certain days. Another AC company serviced the unit several times and was unable to determine the problem. Air Rescue was prompt, efficient and extremely knowledgeable. They were able to determine the problem immediately. Extremely pleased with their service and prices.

WOW!!!!
07/30/2008 Posted by jasmine976

Your technician was very knowledgeable. He took his time and answered all my questions. He was very thorough and made sure I understood what he was talking about. I also liked the fact that he wasn't pushy. Your company was certainly everything I would have liked in a service company. I have small children, so I liked the fact that he knocked instead of ringing the bell while they were asleep. Bernadine D.

Pros: Showed up on time

EXCELLENT
07/30/2008 Posted by titus31358

Chris showed me everything. He was extremely professional and I trusted everything he said. He was very thorough when he explained the repairs and I really like the book he used. He showed me the worn parts he replaced. My father stated "this is the kind of company I want to do business with."